Careers

Imagine joining a group of individuals—each with their own unique skills and passions, but united by a common purpose. Imagine yourself at Girl Scouts of Southern Appalachians.

We are seeking professionals committed to making a difference. Working with Girl Scouts—an organization with a solid history and a growing future—means working to your full potential in a dynamic and diverse environment.

Now Hiring:

Member Services Representative—Retail (Knoxville)

Do you provide extraordinary customer service via phone, in-person, and email? Are you eager to assist with customers on the phone and in-person? Are you organized and detail oriented? Would you enjoy being part of a nonprofit organization dedicated to girls and young women? If yes, the Girl Scout Council of Southern Appalachians is looking for you. We are seeking a full-time Member Services Representative for our headquarters retail shop in Knoxville, Tennessee. We offer regular hours, benefits, paid time off, and paid holidays.

Under guidance of the Retail Manager, the Member Services Representative—Retail is the first point of customer contact for inquiries via phone, email or in person, including retail shops. Responsible for providing the highest level of customer service to all current and prospective members, both external and internal, by utilizing all systems, policies, and procedures established by the Council.

Hours are approximately 8:30 am -5:15 pm Monday through Friday with a Saturday once a month.

To apply for this position, please email your resume and cover letter to careers@girlscoutcsa.org OR mail to Human Resources, Girl Scout Council of the Southern Appalachians, 1567 Downtown West Blvd., Knoxville, TN 37919. Please note the job title and preferred location in your email subject line or in your cover letter. Applications will be accepted until position is filled.

SUGGESTED MINIMUM JOB REQUIREMENTS

High School Diploma, GED, or equivalent knowledge.
At least two years of experience in providing prompt and courteous customer service in retail.
Regular and prompt attendance required.
Maintenance of organizational membership throughout employment.

EEO/Drug Free Workplace/E-Verify

Member Services Representative—Data (Knoxville)

Do you provide extraordinary customer service via phone, in-person, and email? Are you organized and detail oriented? Do you have experience working with a customer relationship management database like Salesforce? Would you enjoy being part of a nonprofit organization dedicated to girls and young women? If yes, the Girl Scout Council of Southern Appalachians is looking for you. We are seeking a full-time Member Services Representative focused on data entry and management for our headquarters in Knoxville, Tennessee. We offer regular hours, paid time off, and paid holidays.

Under guidance of the Member Services Manager, the Member Services Representative—Data is the first point of customer contact for inquiries via phone, email or in person, particularly through the CRM system. Responsible for providing the highest level of customer service to all current and prospective members, both external and internal, by utilizing all systems, policies, and procedures established by the Council.

Hours are approximately 8:30 am -5:15 pm Monday through Friday with a Saturday once a month.

SUGGESTED MINIMUM JOB REQUIREMENTS

High School Diploma, GED, or equivalent knowledge.
At least two years of experience in providing prompt and courteous customer service in call center or with a CRM database.
Regular and prompt attendance required.
Maintenance of organizational membership throughout employment.

EEO/Drug Free Workplace/E-Verify

Chief Development Officer (Knoxville)

Are you a fundraising professional who balances creativity and strategy to achieve strong financial results? Do you thrive in proactive culture of change? Are you passionate about our region’s next generation of leaders? Then the Girl Scouts of Southern Appalachians (GSCSA) is seeking a talent like you for its Chief Development Officer position.

Under guidance of the Chief Executive Officer, the Chief Development Officer is the senior-level position responsible for coordinating the Council’s philanthropy function in keeping with GSCSA’s mission. Implements successful strategies for increasing philanthropy from major gifts, corporate, and individual donations as well as from multiple United Ways, signature events, and grants. Supervises other members of the Philanthropy team to develop and implement robust policies and strategies for generating, receiving, and acknowledging financial and in-kind donations. Clearly and persuasively coordinates the activities associated with presenting the Council’s philanthropic case (in writing or orally) to donors, donor prospects, and to groups interested in or associated with the Girl Scouts. Collaborates with other members of the Philanthropy team to assess and administer resource development information systems and other resource development structures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

MINIMUM JOB REQUIREMENTS

Bachelor’s degree in business, marketing, or related field (Significant experience and/or fund development professional certifications may substitute for degree.)
At least three years of highly-related experience in philanthropy and associated fund development activities.
Valid Driver’s License.
Maintenance of organizational membership throughout employment.

Programs Specialist (Chattanooga)

Do you have a passion for nonprofits and for positively impacting the lives of girls? Are you successful at providing extraordinary customer service and assisting with delivering great programs? Are you organized and detail-oriented? If yes, then the Girl Scout Council of the Southern Appalachians is seeking a Programs Specialist like you based out of its Chattanooga leadership center.

Under guidance of the Director of Program Strategy and Development, the Programs Specialist assists with and delivers Girl Scout Leadership Experience (GSLE) programming in keeping with GSCSA’s mission and strategy. Assists with indoor and outdoor programs, special events, and girl/adult education opportunities. Serves as administrative support for program registrations, High Awards process Council-wide, American Camping Association accreditations, and summer camp. Assists with some recruitment events.

MINIMUM JOB REQUIREMENTS

· High School Diploma (or equivalent)

· Some experience working with youths preferred but not required at job entry.

· Some experience with customer relationship management databases (CRM such as Salesforce) preferred by not required at job entry.

· Maintenance of organizational membership throughout employment.

· Valid Driver’s License.

To apply for position, please email resume and cover letter/email to careers@girlscoutcsa.org. Alternately, a resume and cover letter may also be mailed to Human Resources, Girl Scout Council of the Southern Appalachians, 1567 Downtown West Blvd., Knoxville, TN 37919. Please note job title in your email subject line or in your cover letter. Applications accepted until position is filled.

EEO/E-Verify/Background Check and Drug Test Required

(EEO/Drug-Free Workplace/E-Verify. Drug testing required.)

In compliance with the Consolidated Appropriations Act of 2021, we are providing the notice about Surprise Billing Protections and BCBS’s Machine Readable Files*.

*This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule. The link includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.