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Program Registration Deadline Update
To provide a more consistent program registration process,
going forward all GSEMA’s programs will have a registration deadline
two weeks prior to a program with limited exception. Please note,
many programs fill before the deadline, so make sure you register as
soon as possible. Moving forward (as of December 15, 2022), GSEMA is
unable to add additional Girl Scouts or adults after the deadline
due to staffing and supply ordering.
When the Council Cancels
Sometimes we cancel programs and trainings due to
circumstances beyond our control (weather, illness, low enrollment).
Refunds are issued if the council cancels a program/training, or if
program/training logistics change in a way that makes it impossible
for a registered individual or group to attend. If the council
cancels a program or volunteer training, all efforts will be made to
transfer registrants to the next available session. If a transfer is
not possible, a refund will be issued.
When a Troop, Adult, or Girl Scout Cancels—Girl Programs
Refunds will be considered only if a written notice of
cancellation is emailed to customercare@gsema.org two weeks prior to the
scheduled program. Refunds will be issued for cancelled
registrations only when we have received notification by the
deadline. We cannot substitute adults for girls, and do not issue
refunds for no-shows.
When a Volunteer Cancels—Volunteer Trainings
Refunds will be considered only if a written notice of
cancellation is emailed to CustomerCare@gsema.org one week prior to
the scheduled training. Refunds are not issued for no-shows.
Transfers may be available and can only be made between identical
sessions within the same membership year (October 1–September 30).
To transfer your registration, email the new desired
date/time/location to customercare@gsema.org no later than one week
prior to the session.
