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CEI (Customer Engagement Initiative):
Our new online Volunteer Systems

Volunteer Systems is transforming the way we work together — making it easy to renew troop and family membership, recruit volunteers, and create new troop participation opportunities. Utilizing Salesforce, the world's leading customer relationship management (CRM) software, our staff have access to real-time data to provide exceptional membership support.  

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The Opportunity Catalog FAQ

We are all committed to providing every girl who wants to be a Girl Scout easy access to membership. However, occasionally, families have difficulty finding a troop that meets on the right day, time and location for their girl. The Opportunity Catalog helps us address this by allowing families to choose from available troop openings and volunteer opportunities, and by allowing us to create new opportunities open to families with similar scheduling and location needs. This means more girls and adults participating in Girl Scouting!

We can offer easy access to membership with your help. By listing your troop openings in the Opportunity Catalog, families can select your troop ─ if it meets their requirements.

Take a peek at the live Opportunity Catalog by using your zip code to search for girl or adult troop opportunities. 

What is the Opportunity Catalog

The Opportunity Catalog is an online listing of troops ─ some with space available, and others that are new troop opportunities for girls and/or adult volunteers. It offers an easier entry into Girl Scouting by enabling caregivers to search by zip code for local troops. Caregivers also will be able to sign up for available volunteer opportunities as they register their girl(s).

How does the Opportunity Catalog work?

Troop leaders who would like to invite more girls into their troop and/or need volunteers will submit their information to be included in the online Opportunity Catalog using this online form.

Tell us how many available spaces you have in your troop (we encourage a minimum troop size of 12 girls) and when and where your troop meets, and we’ll add it to the online catalog so girls and potential volunteers can be matched with your opportunities.

Your service unit team will provide any support you need as you welcome new girls and volunteers into your troop.

If your family is new to Girl Scouts, please provide contact information on our girl registration webpage to view troop options in the Opportunity Catalog.

How does a girl join my troop?

Fill out this online form to let us know you have room in your troop. We will use your response to add your troop to the Opportunity Catalog. When the troop is added to the Opportunity Catalog, caregivers will be able to select the troop for their girl as part of the registration process. Troop leaders would receive an automated notification when a new girl chooses her/his troop! Once your troop is full, your troop will no longer appear in the catalog.

What information will my listing include?

Listings in the Opportunity Catalog include troop number, grade levels, location, meeting schedule, and the number of openings remaining for girls and volunteers. To ensure safety, you may choose not to display your meeting location. Prospective members clicking on the troop description link will see general information about your troop.

What if I don't know the new girl/volunteer who joins my troop?

Since the system is location-based, we expect that most caregivers will enroll their girl locally, such as near the school she attends. One of the best parts of Girl Scouting is having the opportunity to make new friends and we hope leaders will welcome any new girl or volunteer that selects their troop. If, after talking with a new member, you find the troop placement is the wrong fit for both parties, please reach out to us at customercare@gsema.org.

Are there troop size requirements? What if there are special circumstances?

We recommend a minimum of 12 girls per troop to provide a diverse, interactive experience for all. We understand there may be circumstances that make this impractical or challenging. If you would like to request a specific troop size, please complete this online form or contact your Troop Support specialist to discuss the options.

When and how do I submit information to be included?

Fill out this online form to provide us with the required information about your troop. We’ll add your troop to the Opportunity Catalog. If you need to update your listing at any time, simply resubmit the same form.  

What am I committing to by adding my troop's information?

The goal of the Opportunity Catalog is to make it easier for girls to join a troop, and for adults to find compatible volunteer opportunities. Once you list opportunities for your troop, you must accept all new girl(s) who enroll until you reach the troop capacity.

What if I have an opening mid-year?

The Opportunity Catalog is updated regularly, so please let us know anytime you have changes to your meeting schedule, location or troop availability.  

What if my troop already has 12 girls?

If you feel your troop is already at maximum capacity, you can opt out of the catalog. Returning members can renew, but new members won’t be able to select your troop from the catalog. There is no troop maximum. Troops may be open to as many girls as they would like as long as they are meeting volunteer to girl ratios (Volunteer Essentials, p. 64). If you already have 12 girls but would like more, you can let us know by filling out this form.

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My GS

Each Girl Scout household has a membership profile under the My GS link (top right of our website). Troop leaders will have a troop and family membership tab, while primary caregivers will have access to family membership information. Your email address is your username. Choose "Forgot Your Password?" if you need to reset it. You can access your My GS account at your convenience from your desktop or mobile device.

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The Volunteer Toolkit  

The Volunteer Toolkit (VTK) is a time-saving online resource to help you make the most of every troop meeting and activity. It's designed for leading K-5 troops, but troop leaders working with older girls will find great information, too. The VTK provides everything to plan for an awesome year of Girl Scouting. It's designed to make it easier to communicate with members and stay organized!  Watch five short videos to learn more.  

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May we help you?

Have a question about the Girl Scout Member Community, our website, your membership status or programs? We’re here to help! Use the Contact Us webform, email CustomerCare@gsema.org or call us at 844-306-GSEM (4736).