All requests for refunds MUST be in writing and emailed to customercare@gsema.org.
Four Weeks before Camp Session Begins
Deposits are
non-refundable and non-transferable. Refunds of camp fees (not
including the deposit) may only be made when written notice of
cancellation and a request for refund is received at least four weeks
prior to the start of the camp session.
Cancellations Due to Medical or Emergency Circumstances
In some cases, refunds may be granted after the four-week
cancellation and refund period for medical or emergencies
circumstances only. A written notice of cancellation with explanation
of medical or emergency circumstances must be provided for a refund
request to be considered. Additional documentation may be requested by
GSEMA. Partial or full refunds will be at the discretion of GSEMA
after reviewing the request.
Inclement Weather
High ropes, trips, and water
activities may be cancelled when weather conditions are unsuitable.
Alternative activities will be provided. Refunds are not given when
activities are cancelled due to inclement weather.
Program Cancellation
If a program is cancelled due to
insufficient enrollment, every effort will be made to place campers in
a similar program. Camp sessions are held regardless of weather, but
programs may be modified due to inclement weather.
Changes in Cancellation and Refund Procedures
GSEMA may
make changes to cancellation and refund procedures when considering
the health and safety of GSEMA campers and staff. No refunds are given
for campers arriving late, leaving early, dismissed from camp, or
unable to attend all or part of a session.